City Service Hub FAQs

Your guide to submitting, tracking, and receiving updates on city service requests to help keep our community running smoothly.

How do I submit a service request?

You can submit a service request through our online portal by selecting the type of issue, providing details, and attaching any relevant photos. No account is required to submit a request.

How can I track the status of my request?

After submitting a request, you will receive a confirmation number. Use this number on the portal to check real-time updates on the progress and resolution of your request.

Will I receive updates about my service request?

Yes, you will receive email or SMS notifications at key stages such as when your request is received, assigned, and completed to keep you informed throughout the process.

What types of city services can I request?

Requests can be made for issues such as potholes, streetlight outages, graffiti removal, trash pickup, park maintenance, and other city infrastructure concerns.